TXU Energy
If you live in Texas and are searching for a reliable energy company, you need not look further than a born and bred Texas power provider – TXU Energy. If you want to find out about TXU electricity rates and discounts, green energy options, home protection plans or how to get a free smart thermostat, keep on reading.
About TXU Energy
The TXU Energy roots can be traced back to 1882 when the Dallas Electric Lighting Company brought electricity to North Texas. Fast forward 140 years and TXU Energy is now one of the most trusted retail electricity providers to Texas homeowners and businesses.
The Dallas-native company prides itself on having the right energy for everyone – no matter how you like to use it. It offers both fixed and variable electricity plans, residential and business, free nights, green energy, home protection plans and even a season pass, that will take 50% off energy charges all winter and summer long.
Not forgetting its Lone Star State roots, TXU Energy is very active in the community too – it helps Texans in need to pay their electricity bills via TXU Energy Aid SM and plant trees for the TXU Energy Urban Tree Farm and Education Center.
If you are thinking about joining TXU energy as a new customer, you can contact the energy provider on (800) 818-6132. But don’t rush it! TXU Energy has some great rates, but before you commit to any plan, we recommend that you compare all electricity rates in your area first.
Don’t confuse TXU Energy with Oncor, one of Texas distribution utilities that used to be called TXU Electric Delivery. TXU Energy is a retail energy supplier operating under the Vistra Energy umbrella. They are two different entities.
Why Choose TXU Energy
TXU Energy aims to look after all their customers. No matter what electricity rate you sign up for, the Texas power provider always adds a little extra:
 | Renewable electricity rates - TXU Energy offers options to green up with a renewable energy plan, including wind, solar and even a membership-style plan that gives Texans access to solar panels shared by the broader community. |
 | Try it for free - It almost sounds too good to be true, but TXU lets you try it out for 60 days with no strings attached. If you aren't happy, you can switch or cancel the plan for no cancellation fee. |
 | iThermostat - With this energy plan, you get to preserve both the environment and your money. Sign up to get a free smart thermostat and access to an online portal and a mobile app that allows you to manage the temperature in your home remotely. |
 | Home Protection Plans - Customers can get ahead of unplanned breakdowns with a range of available protection plans for their home appliances and services. |
 | TXU Mobile App - Texans who keep everything in their phone can download the power app to pay their bills, view their energy usage, set alerts and even split the TXU energy bill payment with a roommate. |
Shop TXU Energy Electricity Rates
TXU has got some great electric rates for Texas residential and commercial customers. What’s more, TXU likes to add a bit extra to each plan – whether it’s a seasonal discount rate or a bill credit, when you reach a certain energy usage.
To shop for TXU electric plans, simply enter your zip code and choose from the available energy offers.
Residential energy plans
In the company – native Dallas, these are the energy rates available to the residents in the zip code 75001. (All rates are based on average monthly consumption of 2000 kilowatt hours).
| Plan | Duration | Rate (per kWh) | Details |
|---|---|---|---|
| SuperSecure 12 | 12 | 13.5¢ | No base charge and no hidden fees |
| Free Nights & Solar Days 12 (8 p.m.) | 12 | 14.3¢ | 100% free every night, 100% solar every day |
| Season Pass 12 | 12 | 13.8¢ | Take 50% off energy charges during summer and winter months |
| e-Saver 12 | 12 | 12.5¢ | Be rewarded for using AutoPay, paperless billing, and mobile app |
| On Your Terms | 12 | 13.8¢ | No cancellation fee for 12 months & $15 bill credit when you use 800 kWh or more. |
| Solar Saver 12 | 12 | 10.9¢ | 25% of energy from Texas solar farms & $30 bill credit each month you use 1,200 kWh or more. |
Did any of these plans catch your eye? Enter your own zip code to see what enticing energy deals are available in your area.
Commercial energy plans
If rather than a house you own a business, TXU Energy has got you covered too. You can request a quote from the supplier, based on your individual energy needs, or get in touch with a TXU commercial customer agent on 888-228-1144 between 7 AM and 7 PM, Monday to Friday and 8 AM and 5 PM on Saturday.
As a commercial customer, you are also entitled to a two months trial period. If after 60 days you are not happy with your energy plan, TXU lets you select another plan or switch for free.
Compare TXU Energy Rates to Other Texas Plans
TXU Energy Home Services
Though TXU prides itself on being an expert energy provider, it doesn’t stop there. It offers a range of additional homes and appliances protection plans so that customers can sleep peacefully, knowing they are covered from the unexpected.
 | A/C & Heat protection- It gets pretty hot during a Texas summer, so a well functioning A/C unit is essential. With this TXU protection plan, you are covered from breakdowns with no annual coverage limit for a monthly fee of $24.95. |
 | Whole-home protection- TXU Energy looks after your home so that you don't have to. This $43.95 / month, 24/7 protection plan covers most of your home devices, including A/C, kitchen appliances and plumbing from expensive repairs and replacements. |
 | Home systems protection- Malfunction of home systems, like heating, cooling, electrical, and plumbing can be a nightmare. For $33.95 / month, you get access to TXU screened professionals, that will help you restore your home systems in no time. |
 | Surge protection - It's unusual but it does happen. If a lightning strike knocks out your electronic appliances, TXU will reimburse you or replace the damage, for $7.95 / month. |
TXU Energy Customer Reviews
There is so much that TXU Energy customers can rave about and the energy supplier publishes a lot of positive reviews on its website. However, to get a true picture of customer satisfaction, you should look for TXU reviews in unbiased websites that are not affiliated with the company. You can consult a non-profit market analyst Better Business Bureau (BBB), that accredits energy providers.
TXU Energy Service Areas
TXU proudly supplies energy in the following Texas cities:
- Houston
- Dallas
- Fort Worth
- Arlington
If they don’t yet cover your area, don’t worry. You can still shop around your area for great energy deals, by simply entering your zip code!
FAQs
Below are answers to some of the burning questions you might have about TXU Energy:
Where can I pay my TXU Energy Bill?
If you want to pay your bill, you have several options:
- Pay online by signing into your online account (with the option to sign up for AutoPay)
- Pay by phone on 1-800-818-6132
- Send a check to PO Box 650700, Dallas, Texas 75265-0700
How do I cancel TXU Energy?
You can give them a call on 1-855-545-5317, and they will help you either find a different plan or help you switch.
Does TXU offer bill payment assistance?
It does! Call 2-1-1 Texas to ask about agencies in your area that work with TXU Energy Aid, designed to assist struggling Texans with making bill payments.
TXU is much more than just a retail power supplier. While it offers some great residential and commercial energy rates, it has a lot more in store for its Texas customers. The homeowners can enjoy a selection of plans, designed to keep their households protected at all times. The environmentalists can do their bit for our planet with green energy options. And everyone can enjoy a reliable, competitive rate with discounts, bill credits and a slick mobile app designed to put you in control of your energy at all times.
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