About Infuse Energy
A native Texas energy company Infuse Energy prides itself on ‘not playing games with their customers’ trust’ and providing simple, straight-forward rates with no hidden costs and with superior customer service.
Their customers can choose from a selection of fixed, variable and green energy rates locked in anywhere between three and 36 months contracts. In addition, on offer are also plans with free energy on the weekend or during the night.
To get in touch with the customer service or to view rates, you can
- Fill in a simple online form with their request
- Call customer service on 1- 844-463-8732
- Send an email to [email protected]
- Reach out on the Facebook page or Twitter 24 hours a day
Why Choose Infuse Energy
|Green Energy Rates - Being environmentally-friendly doesn't have to cost you thousands of dollars. When you choose this green Infuse Energy plan, the supplier purchases Renewable Energy Certificates (RECs) to match your monthly usage. 1 RECs is proof that 1 MW of renewable energy (solar, wind, hydro, geothermal) was generated on your behalf.
Friend referral program - When you sign up for an Infuse Energy plan, you will receive a personal promo code that your friends can use to sign up as your referrals. When they do, you both receive a bill credit worth $25 from the electric supplier. There is no limit to the number of times you can earn the credit, so the more people you refer, the higher your savings.
|Free electricity on your terms- Do you like to do the chores at night? Are you away for most of the week and only use electricity on the weekend? No matter what your lifestyle, there are ways to save money with Infuse CAREFREE NIGHTS and WEEKEND FREE-FOR-ALL plans. Enter your zip code on the supplier's website to view rates that come with free energy.
|COVID-19 Relief Program - Low-income Texas families, financially impacted by the COVID-19 can apply for financial relief and up to six months of disconnection protection through the COVID-19 Electricity Relief Program.
Compare Infuse Energy Electricity Rates
Residential Electricity Rates
If you are interested in switching and Infuse Energy seems like a good option to you, you can sign up for a plan by entering your zip code on the power supplier’s website. But before you switch, it’s good to understand the pros and cons of different energy plans that suppliers offer.
|Fixed Term Plans - This plan will lock the price you pay per kWh for the duration of the contract, no matter how much the wholesale electricity price varies. These plans are most often the cheaper option, but usually carry cancellation fees, if you decide to exit the contract early.
|Variable Rate Plans - There is no locked in rate and the price you pay for a unit of electricity might be cheaper one month and more expensive the next month. The plus side is that there is no commitment to stick to it for a fixed period and you can switch anytime.
|Green / renewable plans - If you are concerned about your carbon footprint, many electric suppliers offer you the choice of an energy plan, sourced entirely or partially from renewable energy, such as wind or solar. These plans can have either variable- or a fixed rate form.
Commercial Electricity Rates
Running a business is hard work and the energy company wants to make it easy for you. Since your energy needs are a bit more complex than those of a regular household, you can fill in an online form and Infuse Energy will get back to you with a customized quote for a commercial energy plan.
But remember – Your energy usage matters. The energy rate offers are linked to specific monthly usage, so you should find out what’s yours before you get locked in a contract. Keep an eye out on the offered prices and whether they apply to the average usage of 1000 kWh or 2000 kWh, as that will make a difference on the monthly bill.
Alternatively, check the commercial energy plans offered by other suppliers in your area. Just enter your zip code and view rates and plans available for business customers in Texas.
Infuse Energy Customer Reviews
Customer reviews can be very misleading. Customers, who take the time to leave a review are often motivated either by a particularly negative, one-off experience with their energy provider or somehow incentivized to write a positive, and not always truthful review. That is not to say that all online reviews are untrue, but a healthy dose of skepticism is warranted when scrolling through a website with a streak of five-star reviews.
However, there are a couple of relatively unbiased institutions that seek to improve trust between Texans and businesses – a non-profit market analyst Better Business Bureau and the regulatory institution Public Utility Commission of Texas.
- To read Infuse reviews, customer complaints and understand the BBB rating for Infuse Energy, visit Better Business Bureau (BBB).
- For information on how Infuse compares with other Texas providers, check out the customer complaints statistics by visiting the Public Utility Commission of Texas.
Infuse Energy Service Areas
The energy supplier supplies energy exclusively to Texas customers, served by the following Transmission and Distribution Utilities in Texas:
- AEP Central and North
If Infuse Energy currently doesn’t supply the area where you live, don’t despair. There are other retail energy providers, who will happily power your home or business with affordable energy. Enter your zip code on our website to compare the energy plans that are available in your area.
Below are answers to some of the questions you might have about Infuse Energy.
Why is Infuse Energy so much cheaper?
Infuse Energy is able to supply Texans with competitive rates, because of the retail energy deregulation. Even though your state utility company is still responsible to deliver power to your door, you have the right to switch your power supplies to an energy retailer, who offers you the best plan. Find out more about energy deregulation and compare electric rates on our website.
How to cancel Infuse Energy?
If you want to cancel your Infuse energy plan, you should contact the customer service support on 1- 844-463-8732. However, if you are currently paying a fixed price per kWh and are locked in a contract, canceling your plan early might lead to an early cancellation fee.
Is Infuse Energy good?
Infuse Energy is a competitive Texas energy retailer, committed to supplying customers with cheap energy rates and quality customer service. The independent energy marketplace watchdog Better Business Bureau’s rating for Infuse Energy is -A. You can read more customer reviews and complaints about Infuse Energy on the BBB website.
How do I pay my Infuse Energy bill?
You have a number of options, how to pay for your energy plan each month.
- Service call on 1-844-463-8732 during business hours
- Send a check to the address 2020 Southwest Freeway Suite 325, Houston, TX 77098
- Log in to your customer online account