About Reliant Energy
With deep roots in its native Texas, Reliant Energy is one of the oldest electric suppliers in the Lone Star state providing electric service to residential and business customers. With both fixed and variable electricity plans on offer, its 1.5 million Texas customers are not short of choices. Additionally, Reliant Energy attempts to win Texans’ hearts with 24/7 customer service, free weekends or 100% renewable energy plans, and a range of innovative smart energy solutions.
It supports its local community too – In 2019 alone, Reliant donated $3.5 million to 200 community programs across Texas. Reliant Energy is part of NRG Energy, Inc., a Fortune 500 energy giant, focusing on energy generation from oil, natural gas, and increasingly also renewable energy. The energy marketplace watchdog Better Business Bureau’s rating for Reliant Energy is A+.
To get in touch with the Texas supplier, you have a number of options to choose from:
- Use the online chatbot on the Reliant website 24 /7
- Call Reliant customer service on 1-713-207-7777 or 1-866-222-7100, also 24/7
- Reach out via an online form and get a response within 24 hours
Why Choose Reliant Energy
Reliant Energy knows what makes a good customer service – it’s all the extras and value-ads that go a long way to build a great relationship with customers. The company has a range of products and service offers to complement energy plans:
|Free Google Nest Thermostat E - When you choose the Reliant Learn & Conserve 12 plan you'll get a fixed price on electricity for 12 months, plus a new Nest Thermostat E at no cost ($169 retail price). The smart thermostat will help you manage your home energy usage whether you are in or out, without you having to lift a finger.|
Free weekends and nights energy plan - This Truly Free Weekends or Truly Free Nights electricity plan will reflect your electricity usage during the weekend or during the night at no charge. Plus, you get a Google Nest Hub smart display ($129 retail price) for free to manage your customer account with voice commands.
|24 /7 customer service - You have a burning question about your electricity plan at 2 am? The company is ready to listen to you nonstop. Just call the Reliant phone number 1-713-207-7777 or 1-866-222-7100 or use the online chatbot on the company website.|
|Win free electricity - The electric provider is letting five lucky Texans chill out with a year of free electricity, up to $5,000. You can enter via the online form or if you are an existing customer signed up for Average Billing, you'll be entered automatically.|
|COVID-19 Electricity Relief Program - If the ongoing pandemic left you in financial difficulties, you can apply for an electricity relief program to temporarily avoid disconnection if you are unable to pay your energy bills.|
Shop Reliant Energy Electricity Rates
Residential Electricity Rates
When it comes to the Reliant Energy Plans, the company is one of the few energy service providers that tailor the offer to you. When you enter your zip code on the Reliant Energy website, you won’t just see a generic list of electricity plans. Instead, you get to choose what’s important for you – are you a gadget lower, environmentalist, charity donor or is your main focus on building a good credit score? The provider has a plan that has you covered.
|For environmentalists, there is a 100% Solar 12 plan that allows you to go solar without the panels. If you want to support local Texas renewable energy generation, the Reliant Local Solar 24 plan will lock in a competitive cheap rate for the duration of two years, while supporting local Texas solar energy farms. (available also for 36 and even 60 months).|
|For sports fans, Reliant Energy offers incredible benefits to choose from. With the Reliant Texans plan, you score a Deshaun Watson jersey and an invitation to a Texans autograph session and with the Reliant Rodeo plan, you get a $100 Cavender’s Gift Card.|
No matter what your inclination, you can be sure that one of the Reliant energy offers will be tailored to your needs.
If Reliant Energy currently doesn’t service your zip code, don’t despair. Thanks to energy deregulation, there are many energy providers who are ready to throw complimentary stuff at you, in addition to competitive electricity plans. Just enter your zip code on our website to see the available energy service offers.
Commercial Electricity Rates
Whether you are a small business or a large enterprise, Reliant Energy has your needs covered. If you own a small company, you can enter your zip code on the website to choose a commercial plan suited to your needs.
If you have a large business, your energy needs will most likely be more complicated. You can fill in an online form to get a customized quote and have a service partner get in touch with the next steps.
Are you worried about how a potential outage could impact the running of your company? Reliant helps you apply to own or finance a backup commercial generator to keep you running when your competitors might be down for the count.
Looking for some further savings? Choose the Reliant Business PrimeTime plan to further 30% reduced charge for energy consumption at night (8 p.m. until 5 a.m.) and all weekend long.
Other Reliant Energy Options
Apart from energy products, Reliant offers additional home services and products that customers can choose from. To see specific offers in your area, enter your zip code on the energy provider website.
Home security services - This package gets you a professionally installed monitoring equipment in your home, that you can control through an integrated Reliant app or a video camera. For a limited time only, you also get a complimentary Google Nest Thermostat E, smart door lock, or smart garage door control when you choose this plan.
|AC / Heating services - As an existing electricity customer, you can save 10% on our home maintenance, repair, or a tune-up for your A/C unit or a thermostat. If you successfully refer a friend for an AC or Heat service, you'll get a $50 bonus towards your own service next time.|
Reliant Energy Customer Reviews
Customer reviews can be very misleading. Customers, who take the time to leave a review are often motivated either by a particularly negative, one-off experience with their energy provider or somehow incentivized to write a positive, and not always truthful review. That is not to say that all online reviews are untrue, but a healthy dose of skepticism is warranted when scrolling through a website with a streak of five-star reviews.
However, there are a couple of relatively unbiased institutions that seek to improve trust between Texans and businesses – a non-profit market analyst Better Business Bureau and the regulatory institution Public Utility Commission of Texas.
- To read Reliant reviews, customer complaints, and understand the BBB rating for Reliant Energy, visit Better Business Bureau (BBB).
- For information on how Reliant compares with other Texas providers, check out the customer complaints statistics by visiting the Public Utility Commission of Texas.
Reliant Energy Service Areas
Reliant Energy is headquartered in Houston and it serves residential and commercial customers in major cities around Texas. In addition to energy rates, the provider offers other energy services, including home repairs and security systems in some zip code areas.
If you currently don’t live in a Texas location covered by Reliant or you lived in another energy deregulated U.S. state, don’t despair. You can still shop for competitive electricity rates with quality customer service. Just enter your zip code to compare energy options in your area.
Below are answers to some of the questions you might have about Reliant Energy.
Is Reliant Energy good?
Reliant Energy is one of the oldest and most popular energy service providers in Texas. It offers a wide range of energy plan options, home energy services, and customer service support available 24/7. It has accreditation and an A+ rating from the Better Business Bureau. You can read Reliant Energy reviews from customers on the BBB website.
What is the best plan for Reliant Energy?
Reliant Energy plans are tailored to the needs of each individual customer. Whether you want to protect the environment, build a good credit score, support a local charity or score a complimentary tech gadget, there is a high chance that Reliant Energy will have the right plan for you to choose from. Enter your zip code on the provider website to see what it has in store for you.
Does Reliant Energy require a deposit?
When you sign up for a Reliant electricity plan, the provider might ask you to pay a deposit depending on your payment history and your credit score (usually you are not required to pay a deposit with a credit score higher than 600). If you have a bad credit score, read our guide on how to avoid having to pay a deposit for electricity service.