Express Energy
About Express Energy
Based in Irving, Texas, the electricity company Express Energy knows what works with customers. Why else would they make their motto “No Frills, Low Bills”, emphasizing simplicity, customer centricity, and low costs in their everyday operations?
It gets better. Apart from 100% green energy plans, online account management, and flexible bill pay, Express Energy will reward you for spreading the good word, and for every referral you make, both you and your referee get $25. Probably enough reasons to at least consider signing up with Express Energy if you currently live in Texas.
Customer Service
Express Energy is accredited by the U.S. energy marketplace watchdog Better Business Bureau (BBB) since 2017, with an overall rating A for customer service.
Customers have a 24 /7 access to their online account on the Express Energy website. If you need to get in touch with the provider, you can call Express Energy customer service number, toll-free on 1- (844) 361-2080, Monday to Friday, 9 AM to 6 PM or email [email protected].
Bills Payment
People love options. Here are the ones that Express gives customers to pay their electricity bills:
- Log in to your account online and fin Pay My Bill section to pay online
- Call 1- (844) 361-2080 and follow the automated payment system prompts
Why Choose Express Energy
 | Renewable Energy - Express Energy is very conscious of protecting our planet. The standard fixed-rate plan comes with 11% of renewable energy, but customers can opt for a 100% renewable plan on the company website or alternatively, upgrade to a fully renewable plan for only $4.95 a month. |
 | 24/7 Online Account Management - The company lets you manage your customer account entirely online, through my Express Energy login, from paying your bill to monitoring your usage. If you do need to get in touch with another human, you can contact Express customer service on 1- (844) 361-2080. |
 | Referral Rewards - It pays to spread a good word and Express Energy will happily award you and your referee with a $25 Visa® Reward Card for each qualified friend, family member, neighbor, or acquaintance that signs up for service on your recommendation. |
 | Service Guarantee - If you are not happy with the Express Energy plan you signed up for, the company will try to resolve your issue by switching you to another plan that better fits your needs. If you are still not happy, you can cancel the contract without paying an early cancellation fee - as long as you contact Express Energy within 30 days of your initial enrollment. |
Express Energy Plans
Express Energy has some great rates for Texans but you shouldn’t rush the switching process. Like with any other products on the market, you want to do your research to ensure that you are not missing out on a better deal.
Compare Express Energy electricity plans to offers from other Texas providers by entering your zip code on our website. We vet through all major electricity and gas suppliers, evaluating their customer service, offered rates, and other extras available to you, the customer.
Residential
Express Energy offers customers fixed-rate contracts, lasting between one and two years. A fixed-rate plan locks the price that you pay for a kilowatt-hour of electricity for the entire duration of the contract, no matter the wholesale price of electricity.
In addition to competitive prices, Expres Energy is conscious of the environment too. Their standard fixed-rate plan is 11% green and you can also choose a fully renewable electricity option. If you start off on the regular plan, you can upgrade to a fully renewable plan for only $4.95 a month.
To sign up for an Express Energy plan, visit the company website.
Commercial
Unfortunately, Express Energy does not offer plans for commercial customers. However, that’s no reason to despair. Whether you are a small Texas business owner or a large enterprise, you can compare electricity service offers on our website, designed for Business customers. Do you feel like chatting with one of our agents? Call us at 1-888-307-9636.
Express Energy Service Areas
Express Energy services areas across all of its native Texas, including the following:
- AEP Texas Central Company service area
- AEP Texas North Company service area
- CenterPoint Energy Houston Electric LLC service area
- Oncor Electric Delivery Company LLC service area
- Texas-New Mexico Power Company service area
Is your zipcode currently not served by Express Energy or you don’t live in Texas at all? You don’t have to worry, because you might still be able to switch to another retail provider and shop for energy rates and plans.
Express Energy Reviews
Customer reviews can be very misleading. Customers, who take the time to leave a review are often motivated either by a particularly negative, one-off experience with their energy provider or somehow incentivized to write a positive, and not always truthful review. That is not to say that all online reviews are untrue, but a healthy dose of skepticism is warranted when scrolling through a website with a streak of five-star reviews.
However, there are a couple of relatively unbiased institutions that seek to improve trust between Texans and businesses – a non-profit market analyst Better Business Bureau and the regulatory institution Public Utility Commission of Texas.
- To read Express Energy Texas reviews, customer complaints, and understand the BBB rating for the company, visit the Better Business Bureau (BBB) website.
- For information on how Express Energy compares with other Texas providers and more Express Energy reviews, check out the customer complaints statistics by visiting the Public Utility Commission of Texas.
Express Energy is a great choice for Texans looking to switch to another electric plan. Its motto, ‘No Frills. Low Bills’, is a true indication of how they do business – from flexible, friendly customer service to green energy choice and even attractive referral rewards. If you live in Texas and are looking for a new supplier, this might be the choice for you
FAQs
Below are answers to some of the questions you might have:
How Do I Pay Express Energy Bill?
People love options. Here are the ones that Express gives customers to pay their electricity bills:
- Log in to your account online and fin Pay My Bill section to pay online
- Call 1- (844) 361-2080 and follow the automated payment system prompts
Do I Have to Sign a Contract to Become a Customer?
The answer depends on the type of energy plan you choose. If you opt for a fixed-rate contract, you are locking your price for a kilowatt-hour of electricity for a set period of time. These plans often require signing a contract and unfortunately, often carry early cancellation fees. If you decide on a variable-rate contract, your price per kilowatt-hour of electricity varies at the discretion of the electricity provider. You don’t need to sign a contract and you are free to switch anytime.
Does Express Energy Offer Renewable Energy Plans?
Yes, Express Energy is very conscious of protecting our planet. Even their standard fixed-rate plan comes with 11% of renewable energy. Customers can opt for a 100% renewable plan on the company website or alternatively, upgrade to a fully renewable plan for only $4.95 a month.
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