Direct Energy
If you live in a deregulated energy US state, you are probably aware that you can choose who supplies your energy. The retail provider Direct Energy makes a good case for switching. Not only does it offer reliable power; but it throws in a lot of additional perks and services to make it worth your while. If you want to find out about the electricity and gas rates, free energy plans and complementary smart home products, read on. You may not end up as a Direct customer, but you might get inspired to shop around your area till you find an irresistible offer.
About Direct Energy
One of North America’s largest retail energy providers, Direct Energy, knows what works with customers. With operations in whooping 47 US states, it offers reasonable electricity and natural gas rates with a little bit of extra – be it free energy between Friday and Sunday or a complementary smart camera.
The Texas-native company takes pride in being an innovative energy provider – it offers green energy options, energy usage online tracking tools and a range of smart home energy products. With personalized services for residential, small, medium, and large-sized businesses, each of their 4 million customers can find something they like.
Customers who need help choosing an energy plan can dial Direct Energy phone number 1-855-461-9824, 7:00 AM – 7:00 PM CT Monday-Friday and 7:00 AM – 4:00 PM on Saturday. You can also sign up for a Direct Energy plan directly on the electric provider website in three easy steps.
Alternatively, the individual Direct Energy contact details for the customer service team in every state can be found on the company website.
However, before you switch, remember that you should shop around your area to see what energy rates are offered by other utility providers, to ensure you are not missing out on a better deal.
Why choose Direct Energy
What other perks does Direct Energy have in store for its customers? Quite a few. The utility provider aims to give customers the power to control their energy, through a range of innovative tools and services:
 | Direct Energy Mobile Wallet - What kind of company would Direct Energy be if it didn't look after its technology geeks? The mobile wallet allows customers quick access to their monthly utility bills that can be paid easily from a smartphone. |
 | Free electricity plans - such as the “Weekends on Command 24” plan, that lets the customers enjoy free electricity on weekends, between Friday and Sunday for a pretty competitive rate of 12.7¢ / kWh. On offer are also free nights and solar days options, depending on where you live. |
 | Giving back in your name - If you want reliable energy and also do a good deed, Direct Energy has got you covered. If you sign up for their Brighter Miracles 12- months plan (currently priced at a competitive 12.8¢ / kWh), it will make a donation of $50 in your name to your local Children's Miracle Network Hospital. |
 | Military discount - Eligible members of the U.S. military and their families get an exclusive rate on their home energy needs - either electricity, natural gas, or both with Direct Energy. |
 | Refer a friend program - Direct Energy treats both you and your referred friend to a $50 bill credit. There is no limit on the number of referrals, which means that you can make some serious savings in your household budget. |
 | Free Echo Dot Bonus - If you are a fan of Alexa, Amazon's voice assistant, then you will love Direct Energy's three years fixed-rate electricity plan, which includes two months of free energy and a complimentary Echo Dot device. You can link it with your Direct Energy account and remotely manage a variety of smart home devices, such as lights, outlets, and thermostats. |
Shop for Direct Energy Electricity Rates
The above perks might sound great and you are now probably wondering about the energy rates, offered by Direct Energy.
Residential Electricity Rates
Residential customers on a populous Washington D.C. zip code 20009 can find Direct Energy rates in the table below:
If the wide selection above still hasn’t satisfied your energy needs, or you don’t live in a state served by Direct Energy, you can shop for electricity rates in your area by simply entering your zip code on our website. We compare the energy offers from all the competitive suppliers, so you can enjoy a power plan, suited just for you.
Commercial Electricity Rates
Small, medium and large businesses in the serviced states can breathe a sigh of relief because Direct Energy has thought of everything. If you own a small business, you can shop for commercial electricity and natural gas rates directly on the electric company’s website.
For example, in a Texas zip code, 77081, small businesses could choose one of the following Direct Energy rates:
If you are a large enterprise, you will probably need an individual energy plan, tailored to your specific energy needs. Direct Energy team will happily chat to you about it on 1-844-605-0344.
With Direct Energy for business, commercial customers get access to a personalized online account for their business. MyAccount is a one-stop place for all business energy service needs. Commercial customers can manage their accounts, pay the electric bill and pull up their energy usage analysis in a slick chart.
Direct Energy Reviews from Customers
Customer reviews can be very misleading. Customers, who take the time to leave a review are often motivated either by a particularly negative, one-off experience with their energy provider or somehow incentivized to write a positive, and not always truthful review. That is not to say that all online reviews are untrue, but a healthy dose of skepticism is warranted when scrolling through a website with a streak of five-star reviews.
However, there are a couple of relatively unbiased institutions that seek to improve trust between consumers and businesses – a non-profit market analyst Better Business Bureau and the state regulatory institution Public Utility Commission.
- To read Direct Energy reviews, customer complaints and understand the BBB rating for Direct Energy, visit the Better Business Bureau (BBB) website.
- For information on how Direct Energy compares with other energy providers, check out the customer complaints statistics on your state’s Public Utility Commission website.
Direct Energy Service Areas
Direct Energy offers electricity plans in these US states:
- Connecticut
- Delaware
- Illinois
- Maryland
- Massachusetts
- New Hampshire
- New Jersey
- New York
- Ohio
- Pennsylvania
- Rhode Island
- Texas
- Washington DC
…and natural gas in these ones: Illinois, Indiana, Maryland, Michigan, New Jersey, New York, Ohio, and Pennsylvania.
If you didn’t find your state in the above list, it doesn’t mean that you’ll get stuck with an expensive energy provider. You can still shop for electricity and natural gas rates in your area and choose from a range of competitive energy offers.
FAQs
Below are answers to some of the burning questions you might have about Direct Energy.
What is the difference between Direct Energy and Direct Energy Regulated Services?
Direct Energy is a competitive energy provider, whereas the regulated service provider offers the customer a regulated rate, that is approved by the regulator. This rate isn’t fixed and may go up or down due to supply and demand, weather changes, and world events. Direct Energy offers these services in Alberta, Canada.
How do I pay my Direct Energy bill?
Direct Energy billing & payment can be done in a variety of ways. Customers can either set up Autopay or do a one-time payment. The available payment options are:
- Online on Direct Energy website
- Call an automated phone service on 1-888-305-3828
- Send a check to P.O. Box 660896, Dallas, TX 75266 (Texas customers). Residents of other US states can find the local Direct Energy address on the electric company’s website.
- Pay with Mobile Wallet, either from an iPhone or Android
- Tech enthusiasts can pay with the Alexa skill, linked with their Direct Energy account
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