Consolidated Edison Company of New York (Con Edison) has been powering New York homes and businesses for over 180 years. Apart from electricity and natural gas, the energy utility company owns the world’s biggest district steam system, supplying most of Manhattan. Though itself a regulated company, Con Edison actively encourages New Yorkers to compare electric rates and plans offered by other retail suppliers through its PowerYourWay program.
ConEd Customer Service
The energy utility ConEd loves to hear from its customers and has multiple ways for New Yorkers to reach out:
- Online – by logging into the online customer account
- Call – You can dial the ConEd phone number 1-800-752-6633, available 24/7
- Visit one of the ConEd customer service walk-in centers, Monday – Friday, 8:30 AM to 5 PM
- Write a letter to Con Edison, Cooper Station, P.O. Box 138, New York, NY 10276-0138
Pay your ConEd Utility bill
Con Edison New York likes to give choice to its customers and the same applies for payment options when settling your energy bill:
- Pay in your My Con Edison online account, with a bank account transfer with no fee or with a debit/credit card (fees apply)
- Enroll in paperless billing to have your bill sent to you by email
- Pay by phone on 1-888-925-5016 toll-free, 24 hours a day
- Send a check to Con Edison, JAF Station, P.O. Box 1702, New York, NY 10116-1702
- Sign up for Autopay and never miss your bill again
Con Ed also helps New Yorkers in need to pay the bills via various payment assistance schemes & plans.
Shop for electricity rates
If you live in the ConEd Utility serviced area, you have the power to switch electric providers to unlock some great savings. Switching to a cheaper rate can significantly reduce your energy bill each month and earn you some additional perks. Just enter your zip code to compare, what energy plans are on offer in your area.
You can also search by individual energy providers and read our reviews about their offered electric rates, perks of signing up for the service and a lot of other useful information.
Don’t forget – Your usage matters. The energy rate offers are linked to specific monthly usage, so you should find out what’s yours before you get locked in a contract.
Residential Electricity Rates
Report a power outage
If you lost power, you should let Consolidated Edison know as soon as possible through this simple online form so they can restore your electric service. Once you report the outage, you will receive updates and information automatically via text. You can also check the power outage map on the ConEd website, to see if anyone else in your service area was affected.
Of course, if you smell gas or suspect the gas leak, call 911 and leave the area immediately.