Searching for a better electricity plan? You are in the right place. Though its name officially changed to Direct Energy, the electricity supplier Bounce Energy continues to offer great residential, business, fixed, variable and green energy plans to consumers in 13 US states. All you need to do is enter your zip code and choose an electricity plan that’s right for you.
About Bounce Energy
Bounce Energy has served the energy needs of Texans and other energy deregulated states’ residents since 2008. It was founded with the goal of giving customers more than just electricity – including different rewards programs, energy usage management app, or bill credits. The company is active on social media, through which it encourages customers to refer their friends for a nice $50 credit.
Since 2019, Bounce Energy has merged with Direct Energy and it now offers its energy services under the Direct umbrella.
Customers who need to get in touch with Bounce Energy with a question can:
- Start a live chat with a customer service consultant on the energy company website
- Call 1-888-305-3828Monday-Friday, 7 AM – 7 PM and 7 Am to 4 PM on Saturday
Why choose Bounce Energy
Previous Bounce Energy customers will remember the perks and value adds that the company liked to package together with the energy plans. The good news is that you can continue enjoying these and additional Direct Energy benefits.
|Refer a friend program - Bounce Energy still treats both you and your referred friend to a $50 bill credit, now under the Direct Energy umbrella. There is no limit on the number of referrals, which means that you can make some serious savings in your household budget. |
|Multi-use online account - Both residential and commercial consumers can use the Bounce Energy online account for various things - making payments, tracking energy usage and of course, referring a friend.|
MyEnergy Rewards - As a commercial customer, earn quarterly and anniversary rewards for continuing to stay loyal. These loyalty points never expire and can be exchanged at any time for one of the attractive perks.
|Free electricity plans - such as the “Weekends on Command 24” plan, that lets the consumers enjoy free electricity on weekends, between Friday and Sunday for 12.7¢ / kWh. On offer are also free nights and solar days options, depending on where you live.|
|Giving back in your name - If you sign up for the Brighter Miracles 12- months plan (currently priced at 12.8¢ / kWh), the company will make a donation of $50 in your name to your local Children's Miracle Network Hospital.|
Bounce Energy Electric Rates
Residential Electricity Rates
Bounce Energy has some great residential and commercial energy rates, including fixed, variable and renewable energy plans. To compare the offers in your area, enter your zip code on our website and lock in a great deal!
Don’t forget – Your usage matters. The energy rate offers are linked to specific monthly usage, so you should find out what’s yours before you get locked in a contract.
Commercial Electricity Rates
Small business owners can shop for Bounce Energy commercial rates by entering your zip code on the company website. If you are thinking about joining, now it’s a great time – Direct Energy currently offers up to a $200 Amazon gift cards to new joiners as a limited offer.
However, if your business is a large enterprise, you probably want to call 1-844-574-3433, so that you can discuss your individual energy needs with a Direct customer service consultant, who will create a quote just for you.
Bounce Energy Customer Reviews
To read reviews and complaints from other customers, you should only look for unbiased websites that are not somehow affiliated with the utility company. You can consult non-profit market analyst Better Business Bureau (BBB), that accredits retail utility providers.
Be sure to check out the customer reviews for Direct Energy as you will probably deal with them from now on!
Below are answers to some of the questions you might have about Bounce Energy.
Where can I pay my bounce energy bill?
You have a number of options of how to pay the Bounce Energy bill:
- By logging in the online account
- By calling an automated phone service on 1-888-305-3828
- By sending a check to P.O. Box 660896, Dallas, TX 75266 (Texans). Residents of other US states can find the local address on the electric company’s website.
How do I cancel my Bounce Energy account?
If you are an existing customer, your Bounce account will have transitioned to Direct Energy now. If you want to close your account, you can call 1-866-374-6299 or email [email protected].
Did Direct Energy Buy Bounce Energy?
Yes, from 2019, Bounce Energy officially became part of the Direct Energy family. Don’t worry, you don’t have to do anything, but your next electricity bill will most likely have a Direct letterhead.
Although Bounce Energy now changed its name, its goal of providing consumers with reliable electricity plans and attentive service remained. If you are on a lookout for an energy provider, enter your zip code to find out Bounce Energy plans on offer.