Duke Energy Ohio

duke energy ohio customer serviceIf you live in Ohio, you might have come across the name Duke Energy Ohio on your utility bill. What you might not know is that you are free to choose your power supplier based on the offered electric rates. Below you can find all the useful information about switching, reporting an outage or paying your energy bill.

About Duke Energy

Serving around a 7.7 million customer base in six US states, the formerly known Cincinnati Gas & Electric Company, now called Duke Energy can brag about being one of the electric power giants in the US. It has a little over 51,000 mWh of electric generating capacity, including a portfolio of renewable energy assets.

Duke Energy Ohio is a subsidiary of Duke Energy that provides electric and natural gas service to about 860,000 and 538,000 customers respectively. It is regulated by the  Public Utilities Commission of Ohio (PUCO) and with 150+ years of service under its belt, the electric provider aims to create a smarter energy future for its customers.

It covers the southwest corner of Ohio, including major cities of Hamilton, Bethel, Williamsburg, Middletown, Georgetown, and Cincinnati.

If you need to get in touch, the customer service lines are open Monday – Friday, 7 AM to 7 PM EST and the phone numbers to reach out on are:

  • 866-216-2136  – Residential customers
  • 800-774-1202  – Business customers

Duke Energy is also pretty active on its social media accounts, so if you prefer, you can send them a message on the Duke Energy Facebook page, or tag their account while tweeting. They usually reply within an hour.

Pay your Duke Energy bill

When it’s time to pay your energy bill, you can choose from a variety of convenient payment methods available to you:

Shop for electricity rates

If you live in the Duke Energy Ohio area, you have the power to switch electric providers to unlock some great savings. Switching to a cheaper rate can significantly reduce your energy bill each month and earn you some additional perks. Just enter your zip code to compare, what energy plans are on offer in your area.

You can also search by individual energy providers and read our reviews about their offered electric rates, perks of signing up for the service and a lot of other useful information.

Don’t forget – Your usage matters. The energy rate offers are linked to specific monthly usage, so you should find out what’s yours before you get locked in a contract.

Report a power outage

Duke Energy likes to look after its customers by keeping their lights on, no matter what. If your power goes out, the energy utility wants to hear from you. The Ohio Residents have a number of ways to report an outage:

Duke Energy also allows customers to report a faulty streetlight in their area as well, by filling in a simple online form and locating the location of the streetlight in an interactive map.

Of course, if you have reason to suspect a gas leak, your best option is to evacuate the area and call 800-634-4300.


Below are answers to some questions you might have about the electric provider.

How do I speak to a person at Duke Energy?

If you are a residential customer, you can dial 866-216-2136 for customer service. If you are a commercial customer, the number is 800-774-1202.

Can I pay my energy bill over the phone?

Indeed you can. Pay your electric bill by calling 800-544-6900.

Where can I pay my Duke Power bill in person?

You can pay your bill in person at one of the payment locations. Enter your address to find the nearest location to you.

Is there a Duke Energy app?

Yes, there is. It offers the tech-savvy Ohio customers a convenient way to access and manage their account and billing, track their usage and access energy- and money-saving products and services.  You can download yours here.

Remember that as a Duke Energy Ohio utility customer, you live in a deregulated energy area. You are able to choose who will supply your power and what’s more important, for what price. Just enter your zip code and find out, if you are currently not missing out on a great energy plan offer.

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