As an Ohio resident, you have probably heard about the electric giant American Electric Power. Below you can find out how to get in touch, pay your AEP bill, report an outage or take advantage of the Appliance Recycling Program. You will also find out about how to switch to another supplier to save money on your next electric bill.
About AEP Ohio
Serving approximately 1.5 million customers, AEP Ohio gets the title of the largest electric power company in the state. It comes as no surprise, that its parent company AEP (American Electric Power), one of the US energy generation and transmission giants, has chosen Ohio for its headquarters.
AEP Ohio serves customers in the center, southeast, and northwest Ohio, including cities of Columbus, Athens, Gahanna Dublin, Portsmouth, Wooster, Zanesville, Lima, Canton, and Findlay.
If AEP Ohio is your electric power company, you have the right to shop around for electricity rates and switch to a more competitive supplier. If you don’t, you will end up paying AEP Ohio’s default rate, which is currently (until March 31, 2020) 0.0542/kWh.
If you need to contact the AEP customer service team, you can:
- send an email by filling in this online form
- call 1-800-672-2231 for residential customer service and 1-888-710-4237 for business customer service
Pay your AEP bill
AEP Ohio offers customers a variety of options when paying their bills. It even goes one step further to compare them on its website, so that customers know the pros and cons of each available bill payment option:
- Call BillMatrix toll-free at 1-800-611-0964 to pay
- Save some trees and enroll in paperless billing
- Find the nearest payment center to pay in person
- Send a check by mail to PO BOX 371496, PITTSBURGH, PA 15250-7496
The American Electric Power company tries to help its struggling customers to pay their bills with a variety of payment extension options, including payment assistance programs for vulnerable, fixed- and low-income households.
Shop for electricity rates
If you live in the American Electric Power area, you have the power to switch electric providers to unlock some great savings. Switching to a cheaper rate can significantly reduce your energy bill each month and earn you some additional perks. Just enter your zip code to compare, what energy plans are on offer in your area.
You can also search by individual energy providers and read our reviews about their offered electric rates, perks of signing up for the service and a lot of other useful details.
Don’t forget – Your usage matters. The energy rate offers are linked to specific monthly usage, so you should find out what’s yours before you get locked in a contract.
Additional AEP Ohio services
At first sight, AEP Ohio is a regular electric power company, but it, in fact, offers its customers many value-added energy-related solutions and services.
Rebates and Savings Programs - American Electric Power Ohio will reward you with $50 dollars for your old refrigerator, give you money back when you make energy-efficient choices for your home and offer instant discounts for LED lighting products.
Electric cars - AEP Ohio encourages customers to invest in an electric car and offers a lot of useful information on its website on how to find public charging places, calculate fuel savings and take advantage of the incentive programs.
Generate your own solar - AEP Ohio has a Net Energy Metering Service tariff to assist you in using solar photovoltaic, small wind turbines and other renewable energy resources to generate electricity.
Report an outage
If you need to report an outage, AEP Ohio lets you do that by:
- filling in an online form on its website
- or if there’s no time, calling 800-672-2231 (available and monitored 24 hours).
You can monitor yours and other outages in the online outage map on the electric power company website or sign up for outage alerts by text or email.
AEP Ohio has online forms available for reporting all kinds of other problems, such as faulty streetlights, power theft or safety hazards and tree problems.
Below are answers to some questions you might have about AEP Ohio.
Is AEP Ohio the same as AEP Energy?
AEP Ohio is a subsidiary of the American Electric Power (AEP) company, focusing exclusively on the 1.5 million Ohio residential and commercial customers, whereas AEP serves retail customers in 11 states.
What is AEP number?
You can contact AEP on the phone number 1-800-672-2231.
Does AEP have a mobile app?
Yes, it does. It’s called It’s Your Power and it lets customers track their daily electricity usage, control smart home devices, set a budget and get personalized tips from AEP. You can find out more here.
What is the Appliance Recycling Program?
If you are a current AEP Ohio customer and have an old refrigerator lying around, AEP will arrange a pickup and in addition reward you with $50.
American Electric Power is one of Ohio’s energy giants, supplying residents across the whole state. If you are one of their customers, you can take advantage of the incentives and rebates program, mobile applications for energy usage tracking and other value-added services. Or, you can compare electricity rates of other suppliers and switch, to save money on your monthly bills.
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