Vectren Energy Delivery
About Vectren Energy Delivery
Vectren Energy Delivery (Vectren), headquartered in Houston, Texas, provides gas and electricity to more than 1 million customers in two-thirds of Indiana and about 20% of Ohio, primarily in the west-central area.
To improve the lives in the communities it serves, the company established The Vectren Foundation to provide funding for nearly 400 nonprofit organizations – focusing on education programs, fair living wage jobs, and green initiatives.
In April 2018, CenterPoint Energy and Vectren announced a merger agreement to form a leading energy delivery, expanding their joint customer base to nearly 7 million customers. If you are a Vectren customer, you can log in to your online customer account here.
Energy Choice In Indiana
Only natural gas (not electricity) residential and non-residential customers in the NIPSCO Energy service area have energy choice. If you live in Indiana and you are currently served by Vectren Energy Delivery, unfortunately, you cannot switch electricity suppliers.
Energy Choice In Ohio
Ohio has deregulated its retail energy sector in 2001, giving its residents the power to choose who will supply their electricity and gas – and for what price. Since then, some 50% of residents switched electric suppliers, which according to research, has generated a staggering $15 billion saving on Ohio electric bills.
When you switch to a new supplier, Vectren Energy Delivery will continue to deliver the same reliable service, read your meter, perform safety checks, and respond to emergencies. What will change are the Supply Charges on your electric bill based on the rate provided by your new supplier.
Pay Your Vectren Energy Delivery Bill
Vectren Energy Delivery customers can pay for their electric and natural gas bills online, either by a bank account transfer or with a debit/credit card. You can choose to enroll in AutoPay and have the bill automatically deducted from your account each month.
Want to make your bill more predictable? Vectren also offers Budget Billing, a program that takes your annual energy bill and divides it by 12, so you pay the same amount each month.
Vectren Share the warmth Program
Vectren established the Share the Warmth program to assist income-eligible Indiana and Ohio customers with their heating needs. If you choose to donate to the program, you can help weatherize the homes of less fortunate families in the community with the goal of lowering energy usage and energy bills.
Contact Vectren Energy Delivery
Vectren likes to keep in touch with customers and offers several methods of contact:
- Fill in an online contact form
- Call 1-800-227-1376, 7 AM to 7 PM, Monday to Friday
- Talk to a company representative on Twitter
Are you experiencing a power outage or a gas leak? If your power went out, let Vectren Energy Delivery know via text/SMS message, texting the word “OUT” to 83212. Don’t let a power outage find you unprepared. Read our practical guide on what to do when the power goes out at your home or a business.
To report a natural gas service interruption or potential gas leak, call 1-800-227-1376. Remember if you smell gas, leave your house immediately.
FAQs
Can I pay Vectren Energy Delivery online?
Vectren Energy Delivery customers can pay for their electric and natural gas bills online, either by a bank account transfer or with a debit/credit card. You can choose to enroll in AutoPay and have the bill automatically deducted from your account each month.
What is Vectren Energy Delivery’s phone number?
You can get in touch with Vectren by calling 1-800-227-1376, 7 AM to 7 PM, Monday to Friday.
Can I get financial assistance if I can’t pay my Vectren Energy Delivery bill?
Vectren offers Due Date Extension and Payment Arrangement to customers in need of a special payment plan on a temporary basis in order to keep service-connected and manage energy costs.
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